Tonights class was informative and encouraging as I prepare to visit an organization outside my educational learning environment. My goal is to go into this assignment with the expectation that everything is fine and nothing is wrong. Dr. Faverty put it in perspective for me when he stated we are getting ready to be able to go into another organization as a leader and do as stated above.
I am curious how other organizations handle customer service and the difficult conversations that must be had at a certain snapshot in time. The difference in the vision, mission and purpose is of high importance to me as well as I hope to learn from any disconnect and be able to apply to my own learning environment.
For the most part I intend to be observant, be true to the task at hand and continue my quest for knowledge in this higher education environment!
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